Refund policy

LIVARIAN LABS — REFUND & RETURNS POLICY

Last updated: 23 August 2026

At Livarian Labs, we are committed to maintaining high standards of product quality, packaging and order accuracy.

Due to the nature of laboratory research products, Livarian Labs does not generally accept returns or provide refunds for change-of-mind purchases once an order has been dispatched.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Returns & Order Issues

Please contact Livarian Labs if:

• An incorrect product has been supplied
• A product arrives damaged
• An order is incomplete
• A product is faulty or materially different from its description
• There is another issue that may give rise to rights under applicable consumer law

Where possible, customers should contact us promptly after discovering an issue so that we can investigate and resolve the matter efficiently.

To request assistance, please contact:

info@livarianlabs.com

Please provide, where reasonably available:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging and shipping materials where relevant

We may request additional information reasonably necessary to assess the issue.

Refunds, Replacements & Other Remedies

Where appropriate, Livarian Labs may provide a replacement, refund or other remedy depending on the circumstances and applicable law.

Where a refund is provided, it will generally be returned to the original payment method where reasonably possible.

If Livarian Labs is unable to fulfil an order after payment has been received, the affected item or order will be refunded.

Change of Mind

Livarian Labs does not provide refunds or exchanges where a customer:

• Changes their mind
• Orders an incorrect product or quantity
• No longer requires the product
• Finds the product available elsewhere at a different price

This does not affect any rights or remedies available under the Australian Consumer Law.

Opened or Used Products

For safety, integrity and quality-control reasons, Livarian Labs does not ordinarily accept opened or used products for a change-of-mind return.

However, the fact that a product has been opened does not exclude any rights or remedies that may apply under Australian Consumer Law.

Shipping & Delivery

Customers are responsible for providing complete and accurate shipping information when placing an order.

Livarian Labs is not responsible for delays caused solely by postal or courier services or circumstances outside our reasonable control.

If an order is lost, damaged or otherwise affected during delivery, please contact us so the circumstances can be investigated with the relevant carrier.

Nothing in this section limits any rights or remedies available under applicable Australian law.

Product Handling

Customers are responsible for appropriate storage and handling after delivery.

Livarian Labs is not responsible for deterioration or damage resulting from improper storage, handling or use after delivery, except to the extent liability cannot lawfully be excluded.

Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Depending on the circumstances, customers may be entitled to a replacement, refund or other remedy where goods fail to meet an applicable consumer guarantee.

Research Use Notice

All products supplied by Livarian Labs are intended strictly for legitimate laboratory and analytical research purposes only.

Products are not intended for human consumption or administration, therapeutic use, veterinary use or diagnostic applications.