HELP & INFORMATION

Livarian Labs FAQ

Answers to common questions about research compounds, batch documentation, ordering, payments, shipping and support.

✓ Research Information • Orders & Support

Frequently asked questions

How can I get in touch?

Email info@livarianlabs.com and our team will get back to you. For order issues, please include your order number, a description of the issue and, where relevant, clear photographs so we can assist as quickly as possible.
Can I return a product if I change my mind?

Due to the nature of laboratory research products, we don't offer refunds or exchanges for change of mind, ordering the wrong item or quantity, or finding a product cheaper elsewhere, once an order has been dispatched. This doesn't affect any rights or remedies you have under the Australian Consumer Law.
What if my order arrives damaged, incorrect or incomplete?

Contact info@livarianlabs.com with your order number, a description of the issue and clear photographs, and we'll assess it and arrange a replacement or other remedy where appropriate. This doesn't affect any rights or remedies you have under the Australian Consumer Law.
Where do I get the bank details to pay?

For security, bank details aren't published on the site. They're supplied after you place your order — on the order confirmation screen and in your confirmation email — along with the exact amount and order reference to use.
What does Livarian Labs sell, and can these products be used by humans?

Livarian Labs supplies research compounds for laboratory and analytical research purposes only. All products are strictly not intended for human or veterinary use, consumption or administration.
How do I check a product's batch verification or Certificate of Analysis (COA)?

Visit the Lab Results page and search by product name, strength or batch number. Each listing shows its verification status (Batch Verified or COA Pending), purity, test date and testing method, typically HPLC + Mass Spectrometry, with a COA and reference sheet available to download where provided.
When will I get my order?

Orders are typically processed within 1–2 business days (next business day if placed on a weekend or public holiday), then dispatched from within Australia using tracked shipping where available. Tracking details are emailed once your order ships.
How do I pay for my order?

Livarian Labs accepts Australian bank transfer only — no card details are required. Choose Bank Transfer at checkout and your payment details, the exact amount and your unique order reference will be provided on the confirmation screen and by email.
Is packaging discreet?

Yes. Orders are securely packed with no product information displayed on the external packaging, and handled carefully to minimise damage in transit.